Scam alert: We’ve seen an increase in scam emails and calls claiming to be from Debtworks. If you are unsure please do not respond to the email and contact us at askus@debtworks.co.nz as one of our team will assist.

COST OF LIVING UPDATE

Debtworks understand that it is a difficult time for New Zealand.

If you are currently experiencing financial hardship please contact our team on 0800 922 922 so we can assist you in working through your current situation.

During this time is Debtworks is committed to providing the best and fairest possible service.

“Debtworks has worked alongside us as we have grown, and have changed the services they provide to ensure they deliver the solutions we need.
”

— Gilrose Finance

ABOUT US

Collection designed to deliver results.

At Debtworks we understand that to maximise your returns, a debt collection process must be tailored to meet your specific needs. With this in mind, Debtworks have developed an industry leading system to help create that successful outcome.

But that is only half the story. The other half belongs to people.

We also understand that a tailored process will only produce the highest return when it’s implemented by skilled staff. Which is why we pay as much attention to who we employ, as well as what they actually do.

– VIEW OUR LEADERSHIP TEAM –

“Debtworks are easy to deal with, they have clear communications, they’re thorough and the money they collected for us is great!”

— Elke, PSP Ltd

WHY DEBTWORKS?

Why choose us?

We Customise

No two businesses or organisations are the same, so why would you provide a one-size-fits-all solution to their debt collection requirements? It just doesn’t make sense.

COLLECTION THAT FITS YOUR BRAND

There are numerous different approaches to collecting debt. But what’s really important, is creating an approach that is consistent with your brand. Our socially responsible collection methods are flexible.

Industry Leading Knowledge

Under the leadership of Bruce Cross, Debtworks have one of New Zealand’s foremost debt collection experts. Bruce brings extensive industry experience – including leading roles in publicly listed companies, industry bodies and government panels within the collections sector.

Proven Superior Results

We know it’s the results that count and in like-for-like comparisons, Debtworks has proven that it can outperform the big debt collection companies by a significant margin.

OLD FASHIONED PERSONAL SERVICE

Although we’ve grown from a start-up to around 50 fulltime staff, we have been very careful to maintain a ‘small company’ level of service. All owners are still very hands-on and keep an open line of communication with clients and staff alike.

You’ll Have a Dedicated Team

At Debtworks we give each collector responsibility for their personal portfolio - rather than employing a predictive calling method that randomly matches a caller with a collector. It means our collectors can create specific solutions to a clients’ specific situations.

our tech produces results

Our tech is bespoke. We designed it; we developed it; we own it. We customise it to meet your needs. It keeps us agile.

We’re Up-front

At Debtworks we are aware of the pressures of debt collection for our clients, so we dedicate time up-front to manage expectations – by being very clear about what we can deliver, how quickly they can deliver it, and how much that will likely return.